Privacy policy

Nuppy.shop Privacy Policy

Your Privacy Matters. Your Trust Matters More.

Effective Date: 30 August 2026
Last Updated: 30 August 2026

At Nuppy.shop, we believe a great customer relationship begins with trust.

We are building Nuppy not simply as an online store, but as a modern home and lifestyle brand built around thoughtfully selected products, dependable service, and an experience that respects every customer.

When you visit Nuppy.shop, communicate with us, create an account, or place an order, you may share personal information with us. We understand that this information belongs to you, and we are committed to handling it with care, transparency, and respect.

This Privacy Policy explains what personal information Nuppy.shop may collect, why we collect it, how we use and protect it, when it may be shared, and the choices available to you.

Our promise is simple: you should understand how your information is handled, and you should feel confident shopping with Nuppy.

1. About Nuppy.shop

Nuppy.shop is an online retail brand offering carefully selected home, lifestyle and related products.

Nuppy.shop uses Shopify to operate and support its online store and related e-commerce services. Shopify and other service providers may process information on our behalf where necessary to operate the website, process transactions, provide customer support, fulfil orders, maintain security, and provide other services.

In this Privacy Policy, “Nuppy,” “Nuppy.shop,” “we,” “our,” or “us” means the Nuppy business responsible for handling your personal information.

Privacy Contact:
ishfakjarif@gmail.com

2. Our Privacy Promise

Privacy is not an inconvenience or an afterthought at Nuppy.

It is part of the relationship we build with every customer.

When you provide information to Nuppy, we aim to:

Collect information that is reasonably necessary for our services.
Explain why information is collected.
Use information for legitimate purposes.
Take reasonable steps to protect personal information.
Respect your marketing preferences.
Provide appropriate ways to access or correct information.
Respond responsibly to privacy questions and complaints.
Be transparent about Shopify and other service providers.
Handle personal information in accordance with applicable privacy requirements.

Your trust is earned through transparency, not assumed.

3. Personal Information We Collect

Depending on how you interact with Nuppy.shop, we may collect:

Contact Information

Full name
Email address
Telephone or mobile number
Billing address
Shipping address
Other contact information you choose to provide

Order and Transaction Information

Products purchased
Products added to your cart
Order numbers
Transaction dates
Delivery information
Returns, refunds or exchanges
Customer service requests relating to an order

Account Information

If customer accounts are available, we may collect:

Account information
Login details
Saved addresses
Account preferences
Wishlist or shopping preferences

Communications

When you contact us, we may retain information contained in your communication, including customer support messages, questions, feedback, complaints and product enquiries.

Device and Technical Information

We may automatically receive certain technical information, including:

IP address
Browser type
Device type
Operating system
Network information
Website interaction information
Online identifiers

Website Usage Information

We may collect information about how visitors interact with Nuppy.shop, including pages viewed, products viewed, searches, links clicked, shopping activity, session information and general website usage patterns.

4. How We Collect Information

We may collect information:

Directly from you, such as when you place an order, create an account, contact us, submit a form, leave a review or otherwise provide information.

Automatically, through cookies, pixels, logs and similar technologies, depending on the technologies enabled on Nuppy.shop.

Through service providers, including Shopify and other companies that help us operate our website and services.

From other sources, where permitted by applicable law and reasonably connected with our services.

5. How We Use Personal Information

We may use personal information to:

Process and manage orders
Arrange delivery
Process returns and refunds
Provide customer support
Maintain customer accounts
Respond to enquiries
Process payments
Improve our website
Remember preferences
Personalise aspects of the shopping experience
Detect and prevent fraud
Protect our customers and business
Maintain website security
Send transactional communications
Send promotional communications where permitted
Understand customer interests
Improve our products and services

We aim to use personal information only for legitimate and appropriate purposes connected with our business and services.

6. Payments

Payments may be processed through third-party payment providers.

Where payment processing is handled by specialised payment providers, Nuppy does not intend to unnecessarily retain complete payment-card information.

Payment providers may independently process information according to their own privacy policies and legal obligations.

7. Cookies and Similar Technologies

Nuppy.shop may use cookies and similar technologies to help the website operate and to improve your shopping experience.

These technologies may be used for:

Essential website functionality
Shopping-cart functionality
Remembering preferences
Website performance
Analytics
Marketing or advertising, where applicable

You may be able to control cookies through your browser or available privacy settings.

Disabling certain cookies may affect some website functionality.

8. When We Share Personal Information

We do not treat your personal information as something to be casually sold or disclosed.

Information may be shared where reasonably necessary to provide our services, operate Nuppy.shop, protect customers, comply with law or conduct legitimate business activities.

This may include sharing information with:

Shopify
Payment providers
Shipping and fulfilment providers
Technology providers
Customer-support providers
Security and fraud-prevention providers
Analytics providers
Marketing providers, where applicable
Professional advisers
Government authorities or regulators where legally required

We aim to use service providers appropriate for the services they provide and expect personal information to be handled responsibly.

9. Shopify

Nuppy.shop is powered by Shopify.

Shopify provides important infrastructure supporting our online store, including technology related to shopping, checkout and other e-commerce functions.

Information submitted through Nuppy.shop may therefore be processed by Shopify and other providers involved in delivering our services.

Shopify has its own privacy practices and policies concerning information it processes.

For more information, customers can review Shopify's applicable privacy information through Shopify's official website.

Nuppy does not control all information-processing activities carried out independently by Shopify or other third-party providers.

10. International Processing

Because Nuppy relies on Shopify and other technology and service providers, personal information may be processed or stored outside Australia.

Where applicable, we take reasonable steps to manage international disclosures in accordance with applicable privacy requirements.

The countries in which information may be processed can depend on the service providers and technologies used by Nuppy.

We will not claim that customer information is stored exclusively in Australia unless that is actually the case.

11. Protecting Your Information

We understand that information security is an important part of customer trust.

Nuppy takes reasonable steps appropriate to the circumstances to protect personal information against unauthorised access, misuse, interference, loss, modification or disclosure.

Security measures may include controls provided by our technology and service providers, authentication measures, access controls, monitoring and other appropriate safeguards.

However, no website, electronic transmission or online storage system can be guaranteed to be completely secure.

We therefore encourage customers to protect their passwords and account credentials and avoid sending highly sensitive information through unsecured communication channels.

Nuppy will never ask you to provide your password through an unsolicited email or message.

12. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, legal, accounting, security, dispute-resolution and regulatory purposes.

When information is no longer reasonably required, we may delete, de-identify or otherwise dispose of it in accordance with applicable requirements and our practices.

13. Your Privacy Choices

Depending on applicable law and your circumstances, you may have rights relating to:

Accessing personal information we hold about you
Requesting correction of inaccurate information
Managing marketing communications
Making a privacy enquiry
Making a privacy complaint
Requesting information about how your personal information is handled

Some requests may be subject to lawful exceptions or limitations.

We may need to verify your identity before processing certain requests.

14. Access and Correction

If you would like to access personal information Nuppy holds about you, or believe information is inaccurate or incomplete, contact us:

Email: ishfakjarif@gmail.com

We will consider your request and respond in accordance with applicable privacy requirements.

15. Marketing

We want our communications to be useful rather than intrusive.

Where permitted by applicable law, Nuppy may send promotional communications about products, offers, launches or other updates.

You can unsubscribe from promotional communications at any time using the unsubscribe mechanism included in the communication.

You may still receive essential communications relating to orders, payments, shipping, returns, account activity or customer support.

16. Privacy Complaints

We take privacy concerns seriously.

If you believe Nuppy has not handled your personal information appropriately, please contact us first.

Privacy Contact:
ishfakjarif@gmail.com

Please explain what happened, what information may have been involved and what outcome you would like us to consider.

We will review your complaint and respond within a reasonable period and in accordance with applicable law.

If you are in Australia and your concern cannot be resolved with us, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator, depending on the circumstances and applicable law.

17. Children and Privacy

Nuppy.shop is an online retail service intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children where doing so would be unlawful.

If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us.

18. Third-Party Websites

Nuppy.shop may contain links to websites, services or platforms operated by third parties.

Those websites have their own privacy practices and policies.

Nuppy is not responsible for the privacy practices, security or content of websites that we do not operate or control.

19. Data Breaches and Security Incidents

If Nuppy becomes aware of a data breach or security incident, we will assess the incident and take reasonable steps appropriate to the circumstances.

Where applicable, Nuppy will comply with legal obligations relating to eligible data breaches, including notification requirements under Australia's Notifiable Data Breaches scheme where those requirements apply.

Where notification is legally required, affected individuals and/or the relevant regulator will be notified in accordance with applicable law.

20. Our Approach to Privacy

Nuppy was created with a simple belief:

A customer should never have to choose between a beautiful shopping experience and respect for their privacy.

We want every customer to know what they are buying, who they are buying from, how their information is handled and how to reach us when they need help.

We believe trust is built through consistent actions:

Clear communication.
Responsible service.
Respect for your information.
Honest business practices.
Accountability.

Our ambition is to build a brand customers return to—not simply because they found something they liked, but because they felt respected throughout the entire experience.