Shipping policy

Nuppy.shop Shipping Policy

Thoughtful Products. Reliable Delivery. A Better Shopping Experience.

Effective Date: 30 August 2026
Last Updated: 30 August 2026

At Nuppy.shop, we believe that a great shopping experience does not end when you click “Place Order.”

It continues until your order reaches your door.

We work with trusted third-party fulfilment and logistics partners to deliver our home and lifestyle products to customers across Australia.

Our goal is simple:

Clear shipping information.
No unnecessary confusion.
Reliable communication.
And a better delivery experience.

Please read the following Shipping Policy before placing an order.

1. Shipping to Australia

Nuppy.shop currently offers shipping to customers across Australia for eligible products.

Shipping availability, delivery time and shipping cost can vary depending on:

Product
Product size and weight
Destination
Warehouse location
Shipping method
Carrier availability
Current logistics conditions

Because different products may be fulfilled from different locations, shipping information can vary from one product to another.

The most accurate shipping information will be shown during the shopping and checkout process.

2. Shipping Costs

Shipping costs are calculated according to the product, destination and available shipping method.

For many products, the product price and shipping cost are calculated separately.

This means that the final order total may include:

Product Price + Shipping Cost + Any applicable taxes or charges

Where a product qualifies for free shipping, the product page will clearly indicate this where applicable.

3. Free Shipping

Some Nuppy products may be offered with Free Shipping.

When an eligible product is advertised as offering free shipping, the applicable shipping cost is incorporated into the product pricing or otherwise covered for the shipping service specified.

Please note that:

Free shipping may apply only to selected products.
Free shipping may apply only to specific Australian destinations.
Free shipping may depend on the available shipping method.
Free shipping on one product does not automatically mean every product in your cart qualifies for free shipping.

The applicable shipping information displayed during checkout will apply to your order.

4. Our Shipping Partners

Nuppy works with third-party logistics and fulfilment providers.

Depending on the product and destination, available shipping channels may include services operated by providers such as:

CJPacket
YunExpress
DHL
China EMS
USPS
PostNL
Other available international or domestic logistics providers

The available carrier is determined by factors such as product type, destination, warehouse location and current logistics availability.

Not every carrier is available for every product or Australian destination.

5. Where Your Order May Ship From

Our products may be fulfilled from different warehouses.

Depending on availability, an order may be shipped from:

🇨🇳 China-Based Fulfilment

Many Nuppy products may be fulfilled from international warehouses, including facilities in China.

Typical delivery time to Australia may be approximately:

7–20 days

This is an estimated delivery range, not a guaranteed delivery date.

🌏 Overseas Warehouses

Where a product is available through an overseas warehouse closer to the customer, delivery may be considerably faster.

Typical local delivery may be approximately:

2–7 days

Actual delivery time depends on the product, warehouse, destination and carrier.

The applicable shipping information will be shown where available.

6. Estimated Delivery Times

Estimated delivery times shown on Nuppy.shop are based on historical logistics performance and available shipping information.

For many products shipped internationally, delivery may take approximately:

7–20 days

However, this is an estimate only.

Actual delivery can be faster or slower.

Delivery estimates may be affected by:

Customs processing
Carrier delays
Severe weather
Public holidays
High-volume periods
Incorrect delivery information
Remote-area delivery
International transportation
Local courier delays
Unexpected logistics disruptions

Therefore, please do not treat an estimated delivery window as a guaranteed delivery date.

7. Processing Time

Before your order begins its journey to Australia, it may need to be processed by our fulfilment partner.

Processing may include:

Order verification
Product preparation
Packaging
Warehouse processing
Shipping-label creation
Handover to the carrier

Processing time may vary depending on the product and warehouse.

Once your order has been dispatched, tracking information may become available.

8. Tracking Your Order

Where tracking is available, we will provide tracking information associated with your shipment.

Tracking information may take some time to become active after the carrier receives the package.

International shipments may pass through several logistics facilities before reaching Australia.

During this process, tracking information may occasionally take time to update.

If your tracking information appears unchanged for a period of time, please allow reasonable time for the carrier's system to update.

If you believe there is an unusual delay, contact us at:

info.nuppy80@gmail.com

We will do our best to assist you.

9. Customs and Border Processing

International shipments entering Australia may be subject to customs or other border-processing procedures.

These processes are outside Nuppy's direct control.

Customs inspections or other regulatory procedures may occasionally increase delivery time.

Customers are responsible for providing accurate delivery information and complying with applicable import requirements.

Where taxes, duties or other government charges are legally applicable, responsibility for those charges will depend on the circumstances and applicable law.

10. Multiple Products in One Order

If you purchase multiple products in a single order, we may attempt to consolidate eligible items into a single shipment where practical.

However, products may sometimes be shipped separately because of:

Different warehouse locations
Different suppliers
Product size or weight
Stock availability
Shipping restrictions
Carrier requirements

This means that you may receive multiple parcels for a single order.

You will not necessarily receive every product in your order at the same time.

11. Different Products, Different Delivery Times

Home accessories come in many shapes and sizes.

A small decorative item may travel differently from a larger household product.

For this reason, shipping times can vary between products.

Before purchasing, please review the shipping information displayed on the relevant product page and at checkout.

12. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check:

Full name
Street address
Suburb
State/Territory
Postcode
Apartment or unit number
Contact details

An incorrect or incomplete address may result in:

Delivery delays
Failed delivery
Additional shipping charges
Return-to-sender situations

If you notice an address error after placing your order, contact us immediately at:

info.nuppy80@gmail.com

We will try to assist, but we cannot guarantee that an address can be changed after an order has entered fulfilment or shipping.

13. Delayed Deliveries

We understand that waiting for an order can be frustrating.

While we work hard to provide reliable delivery, international logistics involve multiple independent parties.

Delays may occur because of:

Customs
Weather
Transportation disruption
Carrier capacity
Public holidays
High seasonal demand
Operational issues
Unforeseen circumstances

If your order is taking significantly longer than the estimated delivery period, please contact us.

We will investigate the shipment with the relevant fulfilment or shipping provider.

14. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please first check:

Your mailbox
Front door
Safe delivery location
Building reception
Household members
Neighbours
Local carrier delivery information

If the parcel still cannot be located, contact us.

We will investigate the situation and work with the relevant carrier or fulfilment partner where appropriate.

15. Damaged Packages

If your order arrives visibly damaged, please take photographs of:

The package
Shipping label
Outer packaging
Product
Any visible damage

Then contact:

info.nuppy80@gmail.com

as soon as reasonably possible.

Photographs and other information may help us investigate the issue with our fulfilment and shipping partners and determine the appropriate solution.

If the damage constitutes a product problem covered by Australian Consumer Law, your applicable consumer rights are not affected by this Shipping Policy.

16. Incorrect or Missing Products

If your parcel contains:

The wrong product
A missing product
A product different from what you ordered

please contact us.

Please provide your order number and, where possible, photographs of the received items and packaging.

We will investigate the issue and work toward an appropriate solution.

17. Shipping Estimates Are Not Guarantees

We want to be completely transparent.

Estimated delivery times are estimates, not guaranteed delivery dates, unless expressly stated otherwise.

The estimated time may be based on historical delivery performance and available logistics information.

Actual delivery time can vary.

We would rather give you a realistic estimate than make a promise that circumstances outside our control may prevent us from keeping.

18. Shipping Information at Checkout

Shipping costs and available shipping methods can depend on the exact combination of:

Product + Quantity + Destination + Warehouse + Shipping Method

For this reason, the most accurate shipping cost and available delivery options will normally be shown after your destination has been selected and before you complete your purchase.

Please review the shipping information carefully before placing your order.

19. International Fulfilment

Some Nuppy products may be fulfilled internationally.

This allows us to offer customers access to a broader collection of home and lifestyle products.

International fulfilment may involve several stages:

Nuppy Order → Fulfilment Warehouse → International Carrier → Australian Border/Customs → Local Carrier → Your Door

Each stage may involve different processing times.

20. Remote and Regional Australian Areas

Customers located in regional or remote Australian areas may experience different delivery times from customers in metropolitan areas.

Additional carrier processing or regional transportation may be required.

Where applicable, shipping costs may also differ depending on the destination.

The shipping options available at checkout will determine the applicable shipping arrangements for your order.

21. Shipping and Our Customer Promise

At Nuppy, we know that shipping is not simply about moving a parcel.

It is about delivering something that a customer has chosen, paid for and is looking forward to receiving.

That's why we believe:

A customer's order deserves attention.
A customer's time deserves respect.
And a customer's trust deserves protection.

If something goes wrong, contact us.

We will listen.

We will investigate.

And we will work toward an appropriate solution.

22. Australian Customer Protection

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law or other applicable legislation.

Where applicable, Australian consumer guarantees continue to apply to products purchased through Nuppy.shop.

Our Shipping Policy should therefore be read together with our Terms of Service and Return & Refund Policy.

23. Contact Nuppy

Have a question about shipping?

We're happy to help.

Nuppy Customer Support

📧 info.nuppy80@gmail.com

When contacting us about an order, please include your order number whenever possible so that we can assist you more efficiently.

Our Shipping Philosophy

We cannot control every road, warehouse, aircraft, customs checkpoint or delivery vehicle.

But we can control how we treat our customers.

We choose transparency over unrealistic promises.
We choose communication over silence.
We choose service over excuses.
And we choose trust over short-term profit.

Because at Nuppy, we are not simply delivering products.

We are delivering an experience.