Terms of service

Nuppy.shop Terms of Service

Your Trust. Our Responsibility.

Effective Date: 30 August 2026
Last Updated: 30 August 2026

Welcome to Nuppy.shop.

These Terms of Service set out the terms that apply when you visit, browse, purchase from, or otherwise use Nuppy.shop and its related services.

Nuppy is more than an online store. We are building a home and lifestyle brand based on thoughtful products, honest communication, dependable service and long-term customer relationships.

By accessing or using Nuppy.shop, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.

If you do not agree with these Terms, please do not use our website or Services.

1. About Nuppy.shop

Nuppy.shop is an online retail platform offering home, lifestyle and related products.

Throughout these Terms, “Nuppy,” “Nuppy.shop,” “we,” “our,” and “us” refer to Nuppy.shop.

Customer Support & Contact:
info.nuppy80@gmail.com

Nuppy.shop uses Shopify to provide the technology and infrastructure supporting our online store.

2. Our Commitment to Customers

We believe online shopping should be built on more than transactions.

It should be built on trust.

Our commitment is to provide customers with:

Clear product information
Transparent pricing
A straightforward shopping experience
Responsible customer service
Appropriate order support
Clear communication
Fair handling of returns and refunds
Respect for customer privacy

We cannot promise that every order or experience will always be perfect.

We can promise that when a genuine issue arises, we will take it seriously and work toward an appropriate solution.

3. Using Nuppy.shop

You may use Nuppy.shop for lawful purposes and in accordance with these Terms.

You agree not to:

Use the website for unlawful purposes.
Attempt to interfere with or damage the website.
Attempt to gain unauthorised access to our systems.
Introduce malicious software or harmful code.
Misuse our website, services or customer-support channels.
Copy or reproduce our website content for commercial purposes without permission.
Use automated systems to improperly access or collect information from our website.
Impersonate Nuppy or another person.
Provide false or misleading information when placing an order.

We reserve the right to restrict or suspend access where reasonably necessary to protect our customers, website, business or systems.

4. Products and Product Information

We make reasonable efforts to present our products accurately.

Product images, colours, dimensions, descriptions and other information are provided to help customers make informed purchasing decisions.

However, some variations may occur due to:

Screen and display settings
Lighting conditions
Manufacturing variations
Product updates
Packaging changes
Supplier changes

Where a material change affects the product supplied, we will take appropriate action in accordance with applicable law.

We reserve the right to update product information when necessary.

5. Product Availability

Products displayed on Nuppy.shop may not always be available.

We may:

Update product availability
Remove products
Limit quantities
Change product specifications
Discontinue products

If an order cannot reasonably be fulfilled after purchase because a product becomes unavailable, we will contact you and provide an appropriate solution, which may include a refund where applicable.

6. Pricing

We aim to display accurate and current prices on Nuppy.shop.

Prices may change from time to time.

A price displayed online may occasionally contain an obvious error.

If we identify a genuine pricing error before an order is fulfilled, we may contact you to clarify the situation.

You will not be required to accept an incorrect price where applicable law does not require us to do so.

Any applicable taxes, duties, shipping charges or other costs will be displayed or communicated where reasonably applicable.

7. Orders

When you place an order through Nuppy.shop, you are submitting a request to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted if further verification is reasonably required.

We may decline or cancel an order where reasonably necessary, including situations involving:

Product unavailability
Obvious pricing errors
Suspected fraud
Payment problems
Incorrect customer information
Shipping restrictions
Technical errors
Other legitimate operational reasons

If we cancel an order after payment has been received, we will arrange an appropriate refund where applicable.

8. Your Information

When placing an order, you agree to provide information that is accurate, complete and current.

This may include:

Name
Email address
Shipping information
Billing information
Contact details
Payment information where required

You are responsible for ensuring that delivery information is correct.

If incorrect information causes a delivery problem, please contact us as soon as possible.

9. Payments

Payments are processed through the payment methods available at checkout.

Payment information may be handled by third-party payment providers.

Nuppy does not intend to unnecessarily retain complete payment-card information where payment processing is handled by specialised payment providers.

By completing a purchase, you confirm that you are authorised to use the selected payment method.

10. Shipping and Delivery

We work with third-party shipping, fulfilment and logistics providers to deliver orders.

Delivery estimates shown on Nuppy.shop are estimates rather than absolute guarantees unless expressly stated otherwise.

Delivery times may be affected by:

Carrier delays
Weather
Customs processing
Public holidays
Incorrect delivery information
High-volume periods
International logistics
Circumstances outside our reasonable control

If your order appears significantly delayed or lost, please contact us at:

info.nuppy80@gmail.com

We will work with the relevant fulfilment or shipping provider to investigate the situation.

11. Returns, Refunds and Replacements

Our Return & Refund Policy forms part of these Terms of Service.

If you experience a problem with your order, please contact us before returning anything.

Depending on the circumstances, an appropriate remedy may include:

Replacement
Repair
Refund
Partial refund
Another appropriate solution

For Australian customers, nothing in our policies is intended to exclude, restrict or modify rights available under the Australian Consumer Law or other applicable law.

Where applicable, Australian consumer guarantees operate independently of any voluntary return or warranty policy.

For complete information, please review our Return & Refund Policy on Nuppy.shop.

12. Change-of-Mind Purchases

A change-of-mind return is different from a product fault or consumer guarantee claim.

Where permitted by applicable law, Nuppy may establish conditions for voluntary change-of-mind returns.

Such conditions may include requirements concerning product condition and return shipping costs.

These conditions do not limit consumer rights that cannot legally be excluded.

13. Intellectual Property

The content available on Nuppy.shop, including where applicable:

Nuppy branding
Logos
Product descriptions
Graphics
Photographs
Website design
Text
Page layouts
Videos
Original marketing materials

may be protected by intellectual-property laws.

Unless permitted by law or authorised by Nuppy, you must not reproduce, distribute, modify, publish, sell or commercially exploit our protected content.

Nuppy.shop and associated branding are part of our brand identity.

14. Customer Reviews and User Content

If you submit a review, photograph, comment, testimonial or other content to Nuppy, you remain responsible for that content.

You agree not to submit content that:

Is unlawful
Is fraudulent
Is defamatory
Contains malicious software
Violates another person's rights
Contains confidential information without permission
Is intentionally misleading
Is abusive or threatening

Where you submit content that you voluntarily choose to publish publicly through our Services, you grant Nuppy permission to use, reproduce and display that content for legitimate business and promotional purposes, subject to applicable law.

We may remove content that violates our policies or applicable law.

15. Promotions and Discounts

From time to time, Nuppy may offer:

Discounts
Promotional codes
Special offers
Limited-time promotions
Bundles
Free-shipping offers
Other promotional campaigns

Promotions may have specific terms.

Unless otherwise stated, promotional offers cannot be combined and may be subject to availability.

We reserve the right to correct genuine errors or discontinue a promotion where reasonably necessary.

16. Third-Party Services

Nuppy may use third-party services to help operate our business, including providers for:

Shopify infrastructure
Payments
Shipping
Fulfilment
Analytics
Customer support
Security
Marketing
Communications

Third-party services may operate under their own terms and privacy policies.

Nuppy is not responsible for independent services that we do not own or control, except to the extent required by applicable law.

17. Shopify

Nuppy.shop is powered by Shopify.

Shopify provides the technology and infrastructure used to operate our online store.

Your use of certain parts of our Services may therefore also be subject to Shopify's applicable terms and policies.

Shopify is responsible for its own services and processing activities according to its applicable agreements and policies.

18. Privacy

Your use of Nuppy.shop is also subject to our Privacy Policy.

Our Privacy Policy explains:

What information we collect
Why we collect it
How we use it
When information may be shared
How we protect information
Your applicable privacy choices and rights

By using Nuppy.shop, you acknowledge that you have had the opportunity to review our Privacy Policy.

19. Website Availability

We aim to keep Nuppy.shop available and functioning reliably.

However, we cannot guarantee that the website will always be:

Available
Error-free
Uninterrupted
Free from technical problems

Temporary interruptions may occur because of:

Maintenance
Software updates
Hosting problems
Network failures
Security events
Third-party service interruptions
Other circumstances outside our reasonable control

We will make reasonable efforts to restore normal service where appropriate.

20. Prohibited Activities

You must not use Nuppy.shop to:

Commit or facilitate unlawful activity
Attempt fraud
Abuse payment systems
Attack or interfere with our website
Introduce malicious code
Scrape or harvest information improperly
Attempt to bypass security controls
Abuse promotional offers
Submit fraudulent reviews
Misrepresent your identity
Violate another person's legal rights

We may take appropriate action where prohibited activity is suspected or identified.

21. Limitation of Liability

Nothing in these Terms is intended to exclude, restrict or modify any rights, guarantees, warranties or remedies that cannot legally be excluded, restricted or modified under applicable law.

To the maximum extent permitted by law, Nuppy will not be responsible for losses that are indirect, incidental or consequential where such limitation is legally permitted.

Nothing in these Terms limits liability where doing so would be unlawful.

For Australian consumers, these Terms are subject to the protections provided by the Australian Consumer Law where applicable.

22. Australian Consumer Law

If you are an Australian consumer, you may have rights under the Australian Consumer Law that cannot be excluded by these Terms.

Those rights may include consumer guarantees concerning matters such as:

Acceptable quality
Fitness for purpose
Matching description
Safety
Availability of remedies when guarantees are not met

Nothing in these Terms is intended to remove those rights.

Where a provision of these Terms conflicts with a mandatory legal right, the applicable law will prevail.

23. Events Outside Our Reasonable Control

Nuppy will not be responsible for delays or failures caused by circumstances reasonably outside our control, such as:

Natural disasters
Severe weather
Government actions
War or civil unrest
Major transport disruption
Epidemics or pandemics
Internet or infrastructure failures
Significant carrier disruption
Other unforeseen events

Where possible, we will communicate with affected customers and take reasonable steps to minimise disruption.

24. Changes to These Terms

We may update these Terms from time to time to reflect:

Changes to our services
Changes to our business
New technologies
Operational changes
Legal or regulatory requirements

The latest version will be published on Nuppy.shop.

The Last Updated date at the beginning of these Terms indicates when they were most recently revised.

25. Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, that part will be interpreted or removed to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

26. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy and any other policies specifically incorporated into our Services, form the applicable terms governing your use of Nuppy.shop.

Where a specific policy applies to a particular subject, that policy will apply to that subject to the extent of any inconsistency.